Independent Patient Advocacy · Hampton Roads, VA
Understanding Benefits.
Resolving Bills.
Advocating for You.
With over 20 years of medical billing experience, Lindsey Hewitt helps individuals and families in Virginia Beach and Hampton Roads navigate confusing medical bills, denied insurance claims, and unclear health benefits.
About Us
20+ Years Inside the System.
Now Working for You.
Coastal Healthcare Advocates was founded by Lindsey Hewitt, an independent patient advocate with over 20 years of experience in medical billing. After two decades working inside the healthcare billing system, Lindsey now uses that insider knowledge to help individuals and families in Hampton Roads get the answers and resolutions they deserve.
We know how providers code procedures, how insurance companies process claims, and where billing errors are most likely to hide — because we've seen it from the inside. That experience is now completely on your side.
Lindsey Hewitt · Patient Advocate
Our Mission
We're On Your Side
Medical billing shouldn't require a second full-time job to understand. Whether you're facing a surprise bill after surgery, a confusing EOB, or a denial letter you don't know how to fight — you deserve someone in your corner who knows exactly how the system works.
Where We Serve
Proudly Serving Hampton Roads
We work with clients throughout the greater Hampton Roads area. Phone and video consultations are also available for clients throughout Virginia.
Services & Pricing
How We Can Help You
With over 20 years of experience inside the medical billing system, we know exactly how providers, billing offices, and insurance companies operate — and how to advocate effectively on your behalf.
🔍 Medical Bill Review & Audit
Starting at $125We go through your itemized bills and EOBs line by line, looking for billing errors, duplicate charges, incorrect codes, and services you may not have received. With 20+ years inside the system, we know exactly where to look.
- Review of itemized statements & EOBs
- Identification of coding errors & duplicate charges
- Written summary of findings
- Guidance on next steps
📋 Insurance Claim Appeals
Starting at $175Got a denial letter? We'll review the reason for denial, research your plan's coverage rules, and prepare a clear, well-documented written appeal. We handle the paperwork and back-and-forth so you don't have to.
- Denial letter review and analysis
- Research of plan coverage and policy terms
- Drafting and submission of written appeal
- Follow-up communications with insurer
💬 Benefits Explanation
$75 per sessionInsurance language was not designed to be understood easily. We sit with you by phone or video and walk through your plan in plain, everyday language so you know exactly where you stand.
- Plain-language review of your plan
- Explanation of EOBs and billing statements
- Cost estimation for upcoming procedures
- Q&A session included
🤝 Provider Negotiation
Starting at $125We contact providers and billing offices directly on your behalf to dispute charges, request itemized statements, ask about financial assistance programs, and negotiate payment plans.
- Direct communication with billing offices
- Financial assistance application support
- Payment plan negotiation
- Charge dispute resolution
📅 Monthly Support Plan
$375/monthFor clients managing multiple bills, claims, or an ongoing health situation, our monthly support package gives you consistent, reliable advocacy over time. Up to 5 hours of advocacy per month.
- Up to 5 hours of advocacy per month
- Priority response time
- Covers multiple providers/insurers
- Monthly progress updates
☎️ Free Consultation
FREENot sure where to start? Schedule a free 20–30 minute consultation by phone or video. We'll talk through your situation and recommend the right service — no pressure, no commitment.
Who We Help
Is This Right for You?
Facing a Surprise Bill
Got a bill you didn't expect? We can review it for errors and help you understand your options.
Received a Denial Letter
Insurance denials are not always final. We prepare appeals that give you the best chance of a different outcome.
Caring for an Aging Parent
Managing a loved one's care means a lot of paperwork. We can be the expert handling the billing side.
Confused About Your Benefits
Not sure what your plan actually covers? We'll walk through everything in plain language.
Living with a Chronic Condition
Ongoing health issues mean ongoing bills and claims. Our monthly support plan keeps you covered consistently.
Just Need Someone in Your Corner
Sometimes you just need an expert to review things and tell you what's normal and what isn't. That's exactly what we're here for.
Let's Talk
Book Your Free Consultation
Schedule a free 20–30 minute phone or video consultation. No pressure, no commitment — just a straightforward conversation with someone who understands the billing system inside and out.
Fill Out the Form
Contact Information
Prefer to call?
Speak directly with Lindsey Hewitt.
757-574-0771
Mon–Fri, 9am–5pm EST
Send us an email
We respond within one business day.
coastalhealthcareadvocates@gmail.com
Service area
Virginia Beach, Norfolk, Chesapeake, Suffolk, Portsmouth & all of Hampton Roads.
Phone & video available statewide.
What happens next?
Lindsey reviews your request, reaches out to discuss your situation, and outlines a clear plan — at no cost for the initial consultation.
You don't have to figure this out alone.
Medical billing mistakes are common, insurance denials are often reversible, and help is available. With 20+ years of billing experience, we've seen it all — and we know how to navigate it.
FAQ
Frequently Asked Questions
Is this covered by my insurance?
Most insurance plans do not cover independent patient advocacy services. Fees are paid directly by the client. We'll be transparent about all costs before any work begins.
What information do I need to bring?
Typically: copies of your bills, Explanations of Benefits (EOBs), any denial letters, and your insurance card. We'll tell you exactly what we need during the consultation.
Is my information kept confidential?
Yes. Before we contact any provider or insurance company on your behalf, you'll sign a HIPAA Authorization allowing us to access and discuss your information — only with the people you authorize.
How long does it take to resolve an issue?
It depends on case complexity and how quickly providers and insurers respond. We'll give you a realistic timeline estimate after reviewing your documents.
Do you only work in Virginia Beach?
We serve all of Hampton Roads — Virginia Beach, Norfolk, Chesapeake, Suffolk, Portsmouth, Hampton, and Newport News. Phone and video consultations are available throughout Virginia.
Can you guarantee results?
We can't guarantee specific outcomes as final decisions rest with insurers and providers. What we guarantee is experienced, diligent advocacy on your behalf every step of the way.